FAQ
Shipping & Returns
Is the shipping free ?
The shipping is free for all orders in Morocco and for all international orders over $175.
Do you ship worldwide?
Yes! We ship worldwide. International Shipping is free for all orders over $175.
How long does it take to receive my order ?
The item is shipped within 1-2 business days. Please allow an additional 1-5 business days to receive it depending on your location.
Can I return my order ?
Yes, all items may be returned within 14 days of purchase. To proceed with a return, please send us an email with the order number.
How can I track my order ?
An email with a tracking number will be sent once the order is shipped. With this tracking number, you will be able to verify the status of your order.
Will I have to pay any duties and taxes ?
Additional import duties, customs fees, and sales taxes may be added separately in accordance with your state or country's specific requirements. All receiving customers are responsible for these fees and the payment is non-refundable. Please be aware that Moroccan Birds does not have any control for any duties, customs and taxes charged by the state or country’s requirements. Please contact your local customers office to find out more information if you are not sure about the charges.
Can I return sales items ?
No, all sales items are final.
Jewelry & Care
What material do you use to craft your pieces ?
All our pieces are made of Gold threads.
In Morocco, it's called "sfifa" (braided trimmings of gold skalli threads) and it's tradionnally used to embroider the Moroccan dress called the Kaftan.
Where is your jewelry crafted ?
All our pieces are handmade by talented artisans in our atelier in Casablanca, Morocco.
Is your jewlery waterproof ?
Yes, the fabric is waterproof so you don't have to worry about wearing your jewelry all the time.
How do I take care of my jewelry ?
The fabric is waterproof so you don't have to worry about wearing your jewelry all the time.
When not worn, place it in the linen pouch offered with your purchase.
Ordering & Payment
How do I add gift packaging ?
All our orders are nicely packed.
If you want us to write a special note on your behalf, please write it down it in the comment section at checkout.
What payment options do you offer?
We accept Credits Cards: Visa, MasterCard, American Express, Discover and Apple Pay.
In Morocco only, we also accept payment upon delivery (cash).
Can I cancel my order ?
Order can be canceled within 24 hours of the date it was placed - this will fully void your order. Please send us an email with the order number.